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Refund & Return Policy
R & R
Refund & Return Policy
At Jacket Journey, we aim to deliver high-quality jackets that meet your expectations. However, if you’re not fully satisfied with your purchase, we’re here to make the return or refund process simple and hassle-free.
Return Policy
Eligibility for Returns:
You can request a return if:
- The item is unused, unworn, and in original condition
- Tags and packaging are intact
- The return request is made within 7 days of delivery
Items NOT Eligible for Return:
- Custom or personalized jackets
- Items purchased on clearance or final sale
- Items that have been washed, worn, or damaged after delivery
Return Process:
- Email us at [insert email] with your order number, item name, and reason for return.
- Our team will respond with a return approval and address.
- Pack the item securely and ship it back to us.
- Once received and inspected, we’ll notify you of the status.
Return Process:
- Return shipping charges are the responsibility of the customer.
- If the item received was damaged or incorrect, we will cover the shipping cost.
Refund Policy
When will I get my refund?
Once your return is approved and we receive the product:
- Refunds will be processed within 5–7 business days
- Tags and packaging are intact
- The return request is made within 7 days of delivery
